We were anxiety ridden about buying another car. After doing much research on late model cars we selected several to test drive. When we walked into Noyes VW dealership. We were met by salesman Mike Downes. He introduced himself with a smile and a hand shake. He listened to what we were looking for in a car. He answered our questions and showed us the car we had seen on-line. Told us to take it for a test drive and really get the feel of it. We did and when we came back he answered all our questions and stayed in tune to what we were looking for even when we asked about other cars. Never did we feel pressured in any way. He respected our need to test drive other cars before making a decision. In the end it wasn't hard. Noyes VW had the best vehicle for us and at the right price. On our way home after picking up our new to us car, a stone thrown up by another vehicle gouged and dented our hood and scratched the windshield. We were heart broken. Next day we stopped in to see Mike and see if Noyes VW could help us. Mike got a service person to check the damage. Even though it is a holiday week they scheduled us in to repair the damage. We are very impressed with how well we are being treated even after the sale.