I recently purchased my 3rd new VW, my 2nd from Noyes, at the end of March 2014. I was reluctant to trade in my VW CC, but with a now longer commute to work and the poor handling in the snow I knew it was time. I dealt with Steve (sales), Rob (owner) and Spencer (sales manager). Steve was knowledgeable of the vehicle I was purchasing and answered every question I had. Rob gave me a fair price on my trade in with a first offer. As a returning VW customer I didn't have any concerns regarding my purchase and basically just wanted a smooth transaction. Spencer got my the financing I requested (0% interest) and they handled my questions during the transaction. I have dealt with Andrew in service during the regular maintenance on my other VW vehicle's and never had complaint. He even helped me with a minor scratch I had on a previous vehicle at no charge (I hit a rose bush). What great customer service! My only recommendation to the dealer would be to explain the survey that VW corporate sends out. I unfairly marked that the dealer did not explain the Bluetooth, Carnet, etc. during the process. However, I already knew how to use these features and requested that they not explain them to me. Great customer service that will keep me a VW/Audi customer!